Shipping Policy

Effective date: July 31st, 2026

This Shipping Policy applies to orders placed through the Jupiter Winter online store. Please remember that vinyl, apparel, and other physical products are offered as preorders unless the product page states otherwise.

Preorder shipping estimates

Our current estimated shipping dates are:

• Apparel: expected to begin shipping around September 1, 2026.

• Vinyl and physical album editions: expected to begin shipping around October 1, 2026.

• Digital album access and The Vault: delivered electronically as described on the applicable product page.

These dates are estimates, not guaranteed delivery dates. Manufacturing, freight, customs processing, carrier operations, and other circumstances outside our control may affect the schedule.

If a material delay affects your order, we will contact you using the email address provided at checkout. Where required by law, you will be offered the choice to accept a revised shipping date or cancel the affected physical order for a refund.

Orders containing multiple products

If an order contains physical products with different production schedules, we will generally ship the order once every physical item is ready. For example, an order containing vinyl and apparel may be held until the vinyl is available.

This approach helps avoid charging customers more than once for shipping. In some circumstances, products may be fulfilled from different locations or sent in separate shipments. If we split an order, we will provide tracking information for each shipment when available.

Digital products are delivered separately and will not be delayed by physical products in the same order.

Where we ship

We offer international shipping. Depending on the delivery address, vinyl may be fulfilled from either our United States or United Kingdom shipping location.

Apparel is currently available only in select regions and cannot be shipped to the European Union or United Kingdom. Available products, shipping services, and charges for a particular address will be displayed during checkout.

We reserve the right to restrict shipping to destinations that cannot be served reliably, legally, or at a reasonable cost.

Shipping charges

Shipping charges are calculated at checkout based on the destination, package weight, products ordered, fulfillment location, and available carrier services.

Any shipping charge displayed at checkout applies only to the products and destination included in that order.

Customs, duties, and taxes

International orders may be subject to customs duties, VAT, import taxes, brokerage charges, or carrier handling fees imposed by the destination country.

Unless checkout specifically states otherwise, these charges are not included in the product price or shipping charge and are the customer’s responsibility. We cannot predict, control, or reimburse charges imposed by customs authorities or carriers.

Customers should review their country’s import requirements before placing an order.

Tracking

We use tracked shipping whenever it is reasonably available. Tracking information will be sent to the email address used at checkout after a shipment is prepared.

Tracking updates may temporarily pause while a package moves between countries, clears customs, or transfers to a local delivery provider.

Address accuracy and changes

Customers are responsible for providing a complete and accurate delivery address.

If an order has not entered fulfillment, contact hello@jupiterwinterband.com as soon as possible with:

• Your order number

• The original delivery address

• The complete corrected delivery address

We cannot guarantee that an address can be changed after an order enters fulfillment.

Returned or undeliverable packages

If a package is returned because of an incomplete or incorrect address, refusal, an unclaimed delivery, or unpaid customs charges, we will contact the customer.

Additional shipping charges may be required before the package can be sent again. Original shipping charges and customs-related fees are generally non-refundable except where required by law.

Lost, damaged, or incorrect shipments

If an order arrives damaged, defective, or incorrect, contact hello@jupiterwinterband.com within 14 days of delivery.

Please provide:

• Your order number

• A description of the issue

• Clear photographs of the product

• Photographs of the packaging and shipping label when relevant

Please retain the product and packaging until we respond. We will review the issue and arrange an appropriate replacement, refund, or other resolution.

For a package that appears lost in transit, contact us after reviewing the tracking information and checking with household members, neighbors, and the local carrier. We may need to complete a carrier investigation before providing a resolution.

Contact

Questions about shipping may be sent to:

Email: hello@jupiterwinterband.com