Return and Refund Policy

Effective date: July 31st, 2026

This policy applies to purchases made through the Jupiter Winter online store.

Limited-run and preorder products

Our physical products are produced in limited quantities, often specifically in response to preorder demand.

Except where a return or cancellation right is required by applicable law, all sales are final for:

• Change of mind

• Ordering the wrong product

• Selecting the wrong size

• Preference regarding color, fit, or design

• Minor variations that are reasonably consistent with the product description

Please review product information, images, measurements, and sizing charts carefully before ordering. We cannot guarantee that replacement sizes or alternate products will be available.

Order changes and cancellations

Contact hello@jupiterwinterband.com as soon as possible if an order was placed incorrectly.

We may be able to change or cancel an order before it enters production or fulfillment, but we cannot guarantee that a requested change or cancellation will be possible.

This limitation does not affect cancellation rights required by applicable law. If we cannot ship by a promised or legally applicable deadline, we will provide any delay notice, cancellation option, or refund required by law.

United Kingdom, European Union, and other mandatory rights

Customers in the United Kingdom, European Union, and other jurisdictions with mandatory distance-selling cancellation rights may exercise those rights within the applicable legal period.

For eligible UK and EU physical-goods purchases, this will generally mean notifying us within 14 days after delivery and returning the products within the legally applicable return period.

To begin a legally protected return, email hello@jupiterwinterband.com before sending anything. We will provide the applicable instructions and return address.

Unless the product is damaged, defective, incorrect, or the law requires otherwise:

• The customer is responsible for return shipping.

• Products must be returned in their original condition.

• The customer is responsible for diminished value caused by handling beyond what is reasonably necessary to inspect the product.

• We recommend using a tracked return service.

Nothing in this policy excludes or limits a consumer right that cannot legally be excluded.

Incorrect sizes and exchanges

We do not generally accept returns or exchanges because a customer selected the wrong size, except where required by law.

If you contact us promptly, we may choose to offer an exchange when suitable replacement inventory is available. Any discretionary exchange is not guaranteed and may require the customer to pay return and replacement shipping costs.

Damaged, defective, or incorrect products

Contact hello@jupiterwinterband.com within 14 days of delivery if a product arrives damaged, defective, or different from what was ordered.

Include:

• Your order number

• A description of the issue

• Clear photographs of the product

• Photographs of the packaging and shipping label when relevant

Please do not discard the product or packaging until we respond. After reviewing the claim, we will arrange an appropriate replacement, refund, repair, or other resolution.

These requirements do not reduce any longer notification period or remedy required by applicable law.

Digital products and The Vault

Digital album access, downloads, and The Vault cannot ordinarily be returned after access has been supplied, downloading has begun, or streaming has started, except where the digital product is defective or a refund is required by law.

Where required, customers will be asked to expressly consent to immediate digital delivery and acknowledge that beginning delivery may affect or end a statutory cancellation right.

The Vault is licensed for the purchaser’s personal use. Sharing private links, uploading or redistributing files, or reselling the material is prohibited.

Return authorization

Do not send a return without contacting us first. Unauthorized returns may be delayed or sent to an incorrect fulfillment location.

Approved returns must be sent to the address we provide. Our return address may differ from the address shown on the original package.

Return address: [RETURN ADDRESS OR “PROVIDED AFTER AUTHORIZATION”]

Refund processing

When a refund is approved, it will be returned to the original payment method.

Except where a different period is required by law, approved refunds are normally submitted within 10 business days after we receive and inspect the returned product. Banks and payment providers may require additional time to post the refund.

Original and return shipping charges are non-refundable unless the product was damaged, defective, incorrect, not delivered as agreed, or applicable law requires otherwise.

Contact

Questions or return requests should be sent to:

Email: hello@jupiterwinterband.com